Returns Policy

Returns Policy for Realism Brand Items

*For SSS brand in house merchandise: Returns for store credit and exchanges are accepted within 14 days. 

Online returns for store credit / exchanges: Please submit your return request here to process store credit / exchange. Customers will need to cover postage and it is the responsibility of the customer to ensure the product arrives in our hands in perfect resaleable condition. The item must be unused, unwashed with original tags attached and packaging. Please ensure to keep all proof of shipment and tracking info*

Instore returns for store credit / exchanges: You can visit any one of our branches with your item. The item must be in perfect resaleable condition. The item must be unused, unwashed with original tags attached and packaging. A receipt for proof of purchase is also required

 ** We do not offer exchanges on already exchanged items.

***Sometimes, your desired product may go out of stock during the exchange process. If this occurs, we will automatically issue you a store credit for the value of the returned product.

**** We do not offer returns on some items, including socks, hats, and accessories.

***** Items purchased online can be returned for a store credit or exchange in-store, and vice versa. Please note if returning items in-store, proof of purchase is required.

Returns for Non-Realism Brand Items

At Secret Sneaker Store (SSS), because we are a consignment store, we do not accept returns or exchanges. All sales are final. Secret Sneaker Store does not accept refunds or exchanges unless the items is faulty or not as described as per ACCC regulations. However, there are certain circumstances which can warrant a refund.

If you are concerned about sizing, please feel free to email us at [email protected] before your purchase. We will gladly provide you with the best information possible, but please note that comfort preferences vary for each person and by purchasing you agree that we are not in any way responsible if the size does not fit.

In-store and Online Returns for Non-Realism Brand items

For purchases made online or in-store, we do not accept returns or exchanges regarding issues with size or colourway.

However, if a purchase is made In-store or Online whereby the item is faulty or not as described, we are able to provide a full refund within 7 days of purchase. The item must not have been worn, replaced and should be in the condition they were sold in.

If you have a problem with an item purchased through our online store, send an email to [email protected]!