SALES TERMS & CONDITIONS

Bonus Mystery Tee Promotion
  • Offer only applies to a spend of over $100 on Realism.
  • Offer only applies once per transaction.
  • Tee selection is random and customers may not choose what tees to receive.
  • If a customer wishes to refund their transaction, the mystery tee must also be returned.
  • A customer may choose to get an exchange for a different style and / or size, with the balance paid if the ite is of higher value.
  • Offer can not be used in conjunction with any other offer, promotion or discount.
VIP Purchase Gifts Program
  • Customers are eligible to receive a gift once a transaction amount has been reached:
    • Spend of $150 & over to receive a SSS Realism Dove Logo Premium Suede Cap Black
    • Spend of $250 & over to receive a SSS Realism Mora Quilted Crossbody Bag Black
    • Spend of $500 & over to receive a SSS Essentials Hard Shell Suitcase
  • Customers will only receive the highest tier gift according to their spend
  • Only one gift per transaction only, multiple transactions may not be combined to be eligible for a gift
  • A customer may return items provided that the gifted item will also be returned
  • A customer my exchange items for a different style or colour of same or lesser value. If the item is of greater value, the difference will be paid by the customer
  • Gift items cannot be returned or exchanged for money
REALISM 2024 EOFY EVENT - UP TO 70% OFF
  • Returns for store credit and exchanges are only considered within 14 days of the original purchase date. Please email us at online@secretsneakerstore.com to process your store credit or exchange.
  • Online purchases may be returned or exchanged online or in-store.
  • Exchanges & returns will only be accepted for products in resaleable condition. Items must be unused, unwashed and with original packaging and tags attached
  • If returning for store credit / exchanging online:
    • Customers will have to cover postage costs and ensure the product arrives safely to Secret Sneaker Store. Please keep all proof of shipment & tracking info.
  • If returning for store credit / exchanging in-store:
    • Please bring a receipt (if purchased in-store) or show us the email order confirmation (either printed or digital copy) to help us process your return / exchange quicker.
  • Additional:
    • We do not offer exchanges for already exchanged items.
    • If a desired product is no longer in stock during the exchange process, the value as the returned product will automatically be issued as store credit.
    • We do not offer refunds on items such as socks, hats, accessories for hygiene reasons.
REALISM 2024 EOFY EVENT - 2 FOR 200 HOODIES
  • Customers are eligible to purchase 2 hoodies for 200.
  • A customer may return items from a bundle promotion for store credit within 14 days, provided the item is in resaleable condition.
  • A customer may exchange the item for a different style item of same or lesser value, if they would like to swap for an item of higher value, then they will just be required to pay the difference in the full price cost.
  • If the customer only wants to return 1 of the 2 items from a bundle sale, the store credit issued from the return will be calculated such that the item the customer is keeping would be charged at full price.
  • Bundles may not be used in conjunction with any other offer or promotion.
REALISM SPRING BREAK BUNDLES
  • Customers are eligible to purchase 2 items from the same bundle category for the following amounts:
    • 2 for $110
    • 2 for $200
    • 2 for $260
    • 2 for $320
    • 2 for $400
  • Customer may return items from a bundle promotion for store credit within 14 days, provided the item is in resaleable condition.
  • A customer may exchange the item for a different style item of same or lesser value, if they would like to swap for an item of higher value, then they will just be required to pay the difference in the full price cost.
  • If the customer only wants to return 1 of the 2 items from a bundle sale, the store credit issued from the return will be calculated such that the item the customer is keeping would be charged at full price.
  • Bundles may not be used in conjunction with any other offer or promotion.
BFCM 2024: BUNDLES
  • Customers are eligible to purchase 2 items from the same bundle category for the following amounts:
    • 2 for $110
    • 2 for $200
    • 2 for $260
    • 2 for $320
    • 2 for $400
  • Customer may return items from a bundle promotion for store credit within 14 days, provided the item is in resaleable condition.
  • A customer may exchange the item for a different style item of same or lesser value, if they would like to swap for an item of higher value, then they will just be required to pay the difference in the full price cost.
  • If the customer only wants to return 1 of the 2 items from a bundle sale, the store credit issued from the return will be calculated such that the item the customer is keeping would be charged at full price.
  • Bundles may not be used in conjunction with any other offer or promotion.
BFCM 2024: FREE TEE FRENZY
  • Customers who spend over $150 on Realism may select a tee to receive from the Realism Free Tee collection.
  • Offer only applies to spends over $150 on Realism product.
  • Offer only applies once per transaction.
  • Customers will be given a choice of tees via a pop up and may select only one.
  • If a customer wishes to refund their transaction, the free tee must also be returned.
  • A customer may choose to get an exchange for a different style and / or size, with the balance paid if the item is of higher value.
  • Offer can not be used in conjunction with any other offer, promotion or discount.
BFCM 2024: 2 FOR 190 HOODIES
  • Customers are eligible to purchase 2 selected hoodies from the same bundle category for 190.
  • Customer may return items from a bundle promotion for store credit within 14 days, provided the item is in resaleable condition.
  • A customer may exchange the item for a different style item of same or lesser value, if they would like to swap for an item of higher value, then they will just be required to pay the difference in the full price cost.
  • If the customer only wants to return 1 of the 2 items from a bundle sale, the store credit issued from the return will be calculated such that the item the customer is keeping would be charged at full price.
  • Bundles may not be used in conjunction with any other offer or promotion.
XMAS BUNDLES
  • customers are eligible to purchase 2 items from the same bundle category for the following amounts:
    • 2 for $110
    • 2 for $200
    • 2 for $260
    • 2 for $320
    • 2 for $400
  • Customer may return items from a bundle promotion for store credit within 14 days, provided the item is in resaleable condition.
  • A customer may exchange the item for a different style item of same or lesser value, if they would like to swap for an item of higher value, then they will just be required to pay the difference in the full price cost.
  • If the customer only wants to return 1 of the 2 items from a bundle sale, the store credit issued from the return will be calculated such that the item the customer is keeping would be charged at full price.
  • Bundles may not be used in conjunction with any other offer or promotion.
BOXING DAY: UP TO 70% OFF
  • Returns for store credit and exchanges are only considered within 14 days of the original purchase date. Please email us at online@secretsneakerstore.com to process your store credit or exchange.
  • Online purchases may be returned or exchanged online or in-store.
  • Exchanges & returns will only be accepted for products in resaleable condition. Items must be unused, unwashed and with original packaging and tags attached
  • If returning for store credit / exchanging online:
    • Customers will have to cover postage costs and ensure the product arrives safely to Secret Sneaker Store. Please keep all proof of shipment & tracking info.
  • If returning for store credit / exchanging in-store:
    • Please bring a receipt (if purchased in-store) or show us the email order confirmation (either printed or digital copy) to help us process your return / exchange quicker.
  • Additional:
    • We do not offer exchanges for already exchanged items.
    • If a desired product is no longer in stock during the exchange process, the value as the returned product will automatically be issued as store credit.
    • We do not offer refunds on items such as socks, hats, accessories for hygiene reasons.
BOXING DAY: 2 FOR 190 HOODIES
  • Customers are eligible to purchase 2 selected hoodies from the same bundle category for 190.
  • Customer may return items from a bundle promotion for store credit within 14 days, provided the item is in resaleable condition.
  • A customer may exchange the item for a different style item of same or lesser value, if they would like to swap for an item of higher value, then they will just be required to pay the difference in the full price cost.
  • If the customer only wants to return 1 of the 2 items from a bundle sale, the store credit issued from the return will be calculated such that the item the customer is keeping would be charged at full price.
  • Bundles may not be used in conjunction with any other offer or promotion.
Halloween Giveaway
  • Customers has a chance to win 1 of 3 $400 AUD Realism Gift Vouchers for use in-store and online for Realism products only.
  • To enter the competition, customers must:
    • Sign up to our email list through the landing page, includes IG handle (1 entry)
    • Share the pinned giveaway post on your story (1 entry)
    • Tag a friend and comment what you'd get if you won, favourite comment gets $50 Realism gift card
    • Optional: Shop Realism and gain extra an extra entry for every dollar spent!
  • Terms & Conditions:
    • Entry is open worldwide
    • Competition commences 25th October 2024 (12:00AM AEDT) and final entries close 1st November 2024 (6:00PM AEDT)
    • To enter, participants must sign up to Realism's mailing list through the giveaway landing page [link here]. An email address and Instagram handle must be provided via entry form.
    • Participants may also shop Realism for additional entries. Every dollar spent will add an additional entry.
    • The prize is 3 x $400 AUD Realism Gift Cards. Prizes are not transferable or exchangeable and cannot be taken as cash.
    • Winners for the giveaway and favourite comment will be notified via email and / or Instagram
    • This giveaway is in no way sponsored, endorsed or administered by, or in association with Instagram
Sales Promotion
  • A customer may return items purchased from a sale for store credit within 14 days, provided the item is in resalable condition..
  • The customer may exchange the item for a different style item of same or lesser value, if they would like to swap for an item of higher value, then they will just be required to pay the difference in the full price cost.